FAQ

Frequently Asked Questions (FAQ)

1. What types of upholstery do you clean?
We clean all types of upholstery including fabric, leather, suede, microfiber, and synthetic blends. Our team is trained to handle delicate and specialty materials with care.

2. How often should I have my upholstery professionally cleaned?
We recommend professional cleaning every 12 to 18 months, or more frequently if you have pets, children, or heavy usage.

3. Do you use eco-friendly cleaning products?
Yes! We use non-toxic, eco-friendly products that are safe for children, pets, and the environment.

4. How long does the cleaning process take?
The duration depends on the size and condition of the furniture. Most jobs take between 1 to 2 hours per item.

5. How long will it take for my furniture to dry?
Drying time can range from 2 to 6 hours, depending on the fabric type and ventilation in your home.

6. Can you remove tough stains and odors?
Yes, we specialize in removing tough stains like wine, ink, pet accidents, and food spills, as well as eliminating odors at the source.

7. Do I need to prepare anything before your team arrives?
We recommend clearing the area around the furniture and removing any loose items such as cushions or throws. We’ll take care of the rest!

8. Are your technicians trained and insured?
Absolutely. All of our technicians are professionally trained, background-checked, and fully insured.

9. Do you offer same-day or emergency services?
We do offer same-day appointments when available and emergency stain removal services. Please call us to check availability.

10. How can I book a cleaning appointment?
You can book by calling us directly, filling out our online booking form, or sending a message via our social media pages.

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